Because my dad and I went there this morning, almost right when it opened, and we were able to get a problem(albeit a minor one-me not being able to set up a new Apple ID on my iPhone-I tried-on Christmas, quite possibly the most hectic day last year-not a good idea!)
However,I was walked through the signing up process by one of the guys working at the Apple store, and it was easy-one or two snafus along the way but they were minor and I was downloading music right away(and now I have a few songs on my iPhone, which is good!)
I know some people like to say that they don't get very good service when they go to the Apple Store.You want to know my honest opinion?I think it depends on what time of the day it is.Early in the morning, it's going to be much easier to walk in there and someone help you without a appointment for the Genius Bar. Frequently, they get too backlogged, and I have heard of people waiting an hour plus past the time of their actual Genius Bar appointment.
Another factor:The store, and where it's located(as an example:The Apple store at UTC(University Town Centre) always seems much more crowded than, say, the one at the Forum in La Costa. The only notable exception being Christmastime. they're always crowded at Christmastime-with good reason,obviously :) Admittedly I don't like the Forum Apple store since Borders left..on the other hand, it *was* replaced by a BIG Urban Outfitters store so there is that.
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