[not winning any points for customer service]

Judging by their Facebook page, customer service is not one of United airlines' strong points.

And you know what?I get it, things can get backed up, etc. this time of year, because of any number of factors. But this is a long-standing issue with United. Sometimes other airlines have issues, but they're able to deal with them and do a minimum of damage to their reputation.

I had an issue with a flight a year ago, and  I have to say that Southwest dealt with it quite well. But I felt like someone else ought to be  aware of that fact. But what did I get? ripped a new ones by trolls that hang out at various airlines' Facebook pages(including Southwest's) is what. Eventually the other airline Facebook pages, which *had* been tolerating them, weren't. There are still the occasional trolly posts at Southwest, et al's Facebook pages but they get deleted pretty quickly,thank god.

The one exception to the rule is United. But I think United  has issues that go WAY beyond having a problem with trolls. The United employees' response to any sort of issue is  a robo-response. Add to that the trolls being allowed to run riot and give all sorts of erroneous information to people looking for answers.

The most common problem seems to be missing/lost luggage, closely followed by missing crew(for those that don't know, airline  crew are only allowed to work a certain amount of hours before they time out. If this is really such a problem for United, it really is something they need to look at.,because if you ask me, that's really bad.